Business success can be defined in many ways. It can be slow, steady performance that meet the sale numbers you desire, or it can be aggressively breaking into markets and crushing the competition. But business success relies on several variable factors that, when perfectly blended together, gets the results executives aim for. One of those factors is quality standard. Businesses large and small all over the world are looking to ISO certifications not only for the prestige of having been certified, but the number of benefits that ISO 9001 Quality Management Systems can bring to the business. Whether yours is a small to medium business or a global conglomerate, achieving ISO certification will bring about a number of benefits for your business.

ISO 9001 Quality Management Systems as a Standard of Quality, Credibility, and Reliability

ISO International Standards are designed by the International Organisation for Standardisation, an independent, non-governmental global organisation composed of 164 national standards bodies. The experts that make up these international committees share knowledge to develop voluntary, consensus-based, and market-relevant International Standards that support your business’ innovation and provide solutions to challenges experienced by companies all over the world. These standards are designed to provide world-class specifications for products, services and systems, to ensure their quality, safety and efficiency. In order to apply for an ISO certification, you must have a quality management system in place. ISO 9001 Quality Management Systems are specifically designed for business processes and enables business to commit to continuous improvement of such processes, thereby delivering consistent performance. Unlike for example ISO 45001, which deals with occupational health and safety standards, the ISO 9001 is aimed at keeping business processes efficient and streamlined. So how else can your business benefit from getting ISO 9001 certified?

ISO 9001 Quality Management Systems allows for a process overhaul.

A quality management system is defined by the 9000 Store as “set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organisation.” ISO 9001 Quality Management Systems enable businesses to integrate several internal processes and determine the bottlenecks and areas of improvement that cause delays, waste, and extra cost. By identifying these areas, businesses can better address these issues and provide a solution for them, resulting to improved process performance. Depending on the impact of these problem areas, companies can overhaul their processes or make small changes that will result in better business outcomes.

Cuts costs and eliminates waste.

When you break down your company’s processes and define their interactions, inputs, and outputs, you can see where things tend to run slower or encounter challenges and quite possibly, incur additional cost and waste. This process is called internal auditing. It’s through an internal audit that you can plan changes to your QMS and take appropriate actions to address the identified problems. When such problems are addressed, there is a corresponding decrease in cost and waste, as processes tend to run smoother and more efficiently.

Achieves improved consistency in providing products and services.

Improved business processes often result in improved outcomes, including better products and services. By improving the efficiency by which you spend your time and resources, your business is able to go into a process flow that feels more natural, with less bottlenecks and snags. You’re more able to meet deadlines faster and more efficiently, resulting to customer satisfaction, which we’ll tackle next.

Improves customer satisfaction and loyalty.

Customer satisfaction is the result of being able to not only provide what the client needs when they need it, it’s also a result of being able to anticipate those needs accurately. Having a QMS in place improves delivery and forecasting, thereby increasing customer satisfaction and loyalty. Streamlining processes and cutting down expensive costs also means you can offer customers a more competitive price than the next provider, without sacrificing the quality of your products and services. This helps your customers see your unique value proposition, which will make them more inclined to choose you repeatedly verses your competitors. In fact, your business can get certified to up to three ISO certifications for customer satisfaction. ISO 10001, 10002, 10003, and 10004 outline guidelines for codes of conduct, complaints handling, external dispute resolution, and monitoring and measuring, respectively.

Provides better leverage to tackle new markets with ease.

Having an ISO certification attached to your organisation’s name adds credibility and reliability to your business. It works like a seal of approval guaranteeing the highest standards are met and that customers will get nothing but top-notch quality products and services from your business. Having a certification lets you market your business more effectively and lets you tap wider markets globally, as ISO certifications are recognised worldwide.

To enjoy the fruitful benefits of having ISO 9001 Quality Management Systems in place, team up with ISO certification specialists who are experienced in internal auditing and providing support in the application process. ISO certification specialists ICS Consulting provides internal audit services, as well as professional advice on how to improve your overall business processes to meet these international standards. Whether you’re applying for an ISO 13485 certification or want to transition into ISO 45001, ICS Consulting can assess risks and inspect your business neutrally, providing you with a third-party view of your business. Visit ICS Consulting to learn more.